Privacy Policy

PRIVACY POLICY

At Belle Maison Sapa Resort & Spa, your privacy is a top priority. We are committed to protecting your personal information and ensuring transparency in how we collect, use, store, and safeguard your data when you use our services or visit our website: www.bellemaisonsapa.com.

Purpose and scope of information collection

We do not sell, share, or exchange your personal information with third parties unrelated to your stay, except with your explicit consent or as required by law, in accordance with our privacy policy.

We may collect the following types of personal information:

Full name
Address
Phone number
Email address
Citizen ID/Passport detail (for check-in procedures)
Booking and service usage details: room type, check-in/check-out dates, number of guests, special requests, payment method

This information may be collected when:

You make a reservation through our website, by phone, or via email
You subscribe to receive promotional offers or newsletters
You submit inquiries, feedback, or reviews

Scope of information use

Your personal information is used internally by Belle Maison Sapa Resort & Spa for the following purposesas outlined in our privacy policy:

Confirming and processing reservation
Delivering requested services and providing customer support
Sending promotional materials, special offers, or event updates (only if you’ve subscribed)
Managing guest profiles and analyzing customer preferences to improve service quality
Processing payments and issuing invoices
Handling complaints, disputes, or service-related issues

Information retention period

We retain your personal information until one of the following occurs:

You formally request that we delete your information
The information is no longer needed for its original purpose
A legal obligation requires data deletion

You may request changes to or deletion of your data at any time by contacting us via email or phone.

Access to personal information

We only share your information with the following parties:

H&K Hospitality – the managing entity of Belle Maison Sapa Resort & Spa
Trusted service providers under contract (e.g., payment gateways, email marketing platforms) who are required to comply with this privacy policy
Government or legal authorities when required by law

How to modify or access your information

You have the right to access, update, or request deletion of your personal data at any time by contacting us:

Phone: +84 969 311 022
Hotline: +84 214 365 6666
Email: [email protected]

We will verify your request and process it within 72 business hours.

Our commitment to information security

Belle Maison Sapa Resort & Spa is committed to:

Never sharing or disclosing your personal information to third parties without your consent, unless legally required
Implementing technical and administrative safeguards to protect your data against loss, unauthorized access, or misuse
Using your information only in legitimate situations such as improving service quality, handling complaints, or fulfilling legal requests